Terms & Conditions


Date: 2022-10-12


(1) All offers, purchase agreements, shipments and services made on the basis of any orders by our customers (“Customers”) through our online shop https://ontrailstore.com/ (the “Online Shop”), run by Ontrail PAZARLAMA İLETİŞİM TİCARET ANONİM ŞİRKETİ / MASLAK MAH. AOS 55. SK. 42 MASLAK B BLOK NO: 4 İÇ KAPI NO: 542 SARIYER/ İSTANBUL  (“we” or “us”), shall be exclusively governed by these General Terms and Conditions as amended at the time of the purchase order. By placing an order and checking the box “I hereby agree to the General Terms and Conditions”, the Customer agrees to these General Terms and Conditions and they become binding part of the purchase agreement.  

(2) The product range of our Online Shop is directed at both consumers and business customers, but in each case only to end users. Different terms and conditions apply for distributors. For the purpose of these General Terms and Conditions is (i) a consumer every natural person who concludes this agreement for purposes which are not related to his trade, business or profession (§13 Bürgerliches Gesetzbuch - BGB [German Civil Code]) and (ii) a business customer which is a natural or legal entity or a judiciable partnership that in concluding the agreement is acting in the execution of its commercial or independent business activity (§14 para. 1 BGB).  

(3) Our Online Shop is solely directed to customers ordering from/to Germany. We will of course work on further localized versions of our web shop.

(4) Our offers are exclusively aimed at adults. Customers who have not yet attained the age of eighteen years require the consent of the legal representative for a valid order in our Online Shop.  

(5) Terms and conditions of the Customer shall not apply, even if we do not specifically object to their validity in the individual case.  

(6) Our agreements with the Customer shall be made exclusively in German or English language, as applicable. 



(1) Our offers in our Online Shop are non-binding and only represent an invitation to our Customer to make us an offer for the conclusion of a purchase agreement for the respective product.  

(2) The Customer can select the products in our Online Shop and collect them with the button “add to shopping cart”. By clicking on “Order at Cost” the Customer is placing the order in our Online Shop and submits a binding offer to purchase the selected product(s). The Customer may view the data via the shopping cart at any time before the purchase order is sent. Before submitting the binding order, the Customer is presented with an overview page where all selected products, delivery and payment details and all other details of the order are summarized and where the Customer can look for any errors and correct such errors by going back to the relevant page of the checkout process and manually replace the incorrect information.

(3) The purchase offer can only be made if these General Terms and Conditions are being included in the agreement by checking the box “I have read and accept the Webshop Terms and Conditions”. 

(4) Without undue delay upon receipt of the order, we will send an email to the Customer confirming the receipt of the order. This email shall not constitute an acceptance of the order but rather inform the Customer that we have received his order. The order may be accepted by us either by subsequent express email acceptance of the order or by shipping the product (whichever is earlier). In this email and additionally or at the latest at the time of the delivery of the products, the contractual text comprising the order, order confirmation, General Terms and Conditions as well as invoice will be transmitted. The purchase agreement with the Customer shall not become effective until our acceptance. 

(5) Any Customer who is a Consumer shall be entitled to revoke the offer and return the product in accordance with the revocation policy as set out in Section 11. 


(1) To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. To be able to use some of the features (e.g. order history, our loyalty scheme) you will need to create an account with us. With an account you must not enter your personal data every time you use our online shop, but you may log on to your account with your email address and your password before or during the order process. You will not be obliged to buy any of our goods only due to your registration. For information on the processing of your personal data, please read our privacy policy, which can be found under the following link: https://ontrailstore.com/policies/privacy-policy

(2) When you register an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. When registering with us, you may be required to provide certain personal information and you have to choose a password for your account. The account password you provide should be unique and kept secure. We reserve the right to delete the provided registration information after a reasonable time, if the registration process fails, remains incomplete or is cancelled. You must notify hello@ontrailstore.com immediately of any breaches in security or unauthorized use of your account. Should any of your registration information change you can sign in to your account by clicking on the "Account"  tab on the main menu of the homepage and update/edit your personal information, billing and shipping address(s). An account is not transferable to third parties. We may change account requirements from time to time so please check for updates on a regular basis.


(1) Our prices presented on the Online Shop include statutory VAT, however, not shipping costs. The shipping costs for a delivery are subject to the standard rate of the shipping company commissioned by us. Any customs duties and similar public charges (as presented to Customer before submitting his order) shall be borne by the Customer. 

(2) Despite our greatest efforts we are unable to guarantee the correctness of the information in our Online Shop. If due to a mistake the price published on our Online Shop is below the intended price we will inform our Customer about this mistake prior to the acceptance of the order and offer the Customer the choice of either retaining the order at the correct price cancelling the order. The same shall apply if the description of the product on our Online Shop deviates from the product available at our end (e.g. due to changes of our manufacturers or suppliers). If the price published on our Online Shop is higher than the intended price, we will send the order to our Customer and only charge the lower price.  

(3) Unless expressly otherwise agreed upon, all of our shipments shall require advance payment (to be made in the manner specified in our order form in our Online Shop) via our accepted payment methods as indicated in the Online Shop, in each case upon receipt of an invoice. 

(4) The Customer shall have no right of set-off or retention, except to the extent that the counterclaim has not been disputed by us or been awarded by a final and binding court decision. 



(1) The deadlines and dates for the shipping of the products as set out by us in our Online Shop shall only be approximate and may therefore be exceeded by up to two business days. This shall not apply if a specific dispatch date has been explicitly agreed upon between a Customer and us.  

(2) Any and all delivery times stated in the Online Shop, in the order or otherwise agreed upon shall begin (a) on the day of the receipt of the full purchase price (incl. VAT and shipping costs) if delivery is agreed against advance payment or (b) on the day of the conclusion of the purchase agreement if delivery is agreed against payment via PayPal or credit cart.  

(3) Only the day of the delivery of the product to the shipping company commissioned by us shall be relevant for the compliance of the shipping date.  

(4) In the event that the product is no longer available or cannot be timely delivered, for any of the reasons, we shall without undue delay inform the Customer thereof. If the product is no longer available from our suppliers within a reasonable timeframe and with reasonable efforts, we shall be entitled to terminate the purchase agreement. In case of any such termination, we shall without undue delay reimburse the Customer any payments made by the Customer to us in respect of the order. The statutory rights of the Customer resulting from late or no delivery shall not be affected by this provision; provided, however, that the Customer may claim damages only subject to the provisions of Section 9 of these General Terms and Conditions. 

(5) Partial deliveries of products included in the same order shall be permitted, provided that the products can be used separately and provided further that this is not unreasonable for the Customer. In this case, we shall bear any additional shipping costs caused thereby. The statutory rights of the Customer remain unaffected. 



(1) Unless expressly otherwise agreed upon, we shall be free to determine the appropriate mode of shipment and to select the shipping company at our reasonable discretion. Unless otherwise explicitly agreed upon, the ordered products shall be shipped to the delivery address provided during the order process.  

(2) If the Customer is a Consumer, the risk of accidental destruction, damage or loss of the delivered product shall pass to the Customer upon delivery of the product to the Customer or upon the Customer’s default of acceptance. In all other cases, such risk shall pass to the Customer upon handing over of the product by us to the shipping company. 

(3) We shall insure the product against the usual risks of transportation at our cost and expense. 



(1) We retain legal title to any product supplied by us until the full purchase price (including VAT and shipping costs) for such product has been received. 

(2) The Customer shall not be entitled to resell the products delivered by us before legal title transfers to Customer, except with our prior written consent. 



(1) To the extent that the delivered product only insignificantly deviates from the information provided (e.g. pictures) in our Online Shop and the usability of the product as such is not impaired, this shall not constitute a defect.  

(2) In the event of a defect of the delivered product, the Customer shall be entitled to request from us to repair the defect or to supply a new product which is free from defects. If the Customer is a Business Customer, however, we shall have the right to choose between any such remedies at our discretion. Such choice shall be made by us by written notice (i.e. “text form”, including by telefax or by email) to the Customer within a period of three business days following receipt of the Customer’s notice of the defect. We may refuse to remedy a defective product in the manner requested by the Customer if such remedy would result in unreasonable costs. 

(3) If the remedy pursuant to Section 8 (2) fails or we refuse to remedy the defect, the Customer shall be entitled to terminate the purchase agreement, reduce the purchase price or claim damages or fruitless expenses, in each case in accordance with applicable law. Further, damage claims of the Customer shall be subject to the provisions contained in Section 9 of these General Terms and Conditions. 

(4) The warranty period shall be two years from delivery of the product if the Customer is a Consumer or otherwise 1 year from delivery of the product. 

(5) With regard to Business Customers only, the following shall apply: The Customer shall promptly upon delivery inspect the product with due care for defects. The delivered product shall be deemed to be approved by the Customer unless any defect is notified to us (i) in case of any obvious defects within a period of five business days upon delivery or otherwise (ii) within five business days from the day when the defect has been identified. 

(6) Otherwise, the statutory warranty rights shall apply.  



(1) We are only liable for damages which (a) are caused by our, our legal representatives’ or our vicarious agents’ gross negligence or willful misconduct, (b) are based on intentional or negligent injury to life, limb or health by us, our legal representatives or our vicarious agents, or (c) are caused by negligent or willful breach of fundamental contractual obligations by us, our legal representatives or our vicarious agents. In case of slightly negligent breaches of fundamental contractual obligations our liability shall be limited to typical contractual damages foreseeable at the time the agreement was concluded unless these claims are connected to injury of life, limb or health. Fundamental contractual obligations shall be such obligations of which the performance is strictly necessary for the achievement of the purpose of the agreement and which normally can be expected to be fulfilled.  

(2) The liability restrictions of this Section 9 shall also apply to the benefit of our legal representatives and vicarious agents if such claims are asserted directly against them.  

(3) Liability under the German Product Liability Act and under guarantee given by us shall remain unaffected.  



We shall only use personal data of our Customers in accordance with our privacy policy: https://ontrailstore.com/policies/privacy-policy.


The following provisions shall only apply for Customers who place orders as private consumers:  


You have the right to revoke this contract within 14 days without giving any reason.  

The revocation period will expire after 14 days from the day on which you acquire, or a third party other than the shipping company and indicated by you acquires, physical possession of the products. 

To exercise the right of revocation you must inform us ([ONTRAİL PAZARLAMA İLETİŞİM TİCARET ANONİM ŞİRKETİ,  German Warehouse: Zweenfurther Straße 10 D 04827 Gerichshain, Leipzig / Germany, hello@ontrailstore.com) of your decision to revoke this agreement by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). 

To meet the revocation deadline, it is sufficient for you to send your statement concerning your exercise of the right of revocation before the revocation period has expired.  



If you revoke this agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to revoke this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.  

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.  

You shall send back the products or hand them over to us, without undue delay and in any event no later than fourteen days from the day on which you communicate your revocation from this contract to us. The deadline is met if you send back the products before the period of fourteen days has expired.  

You shall bear the direct cost of returning the products.  

You shall only be liable for any diminished value of the products resulting from the handling other than what is necessary to inspect the nature, characteristics and functioning of the products. 

You may use the following sample revocation form, but it is not obligatory: 



(Complete and return this form only if you wish to revoke the agreement)  


German Warehouse: Huboo Fulfillment Center, Zweenfurther Strasse 10D, 04827 Gerichshain, Leipzig Germany

  • I/We (*) hereby give notice that I/We (*) revoke my/our (*) purchase agreement of the following products (*)/provision of the following service (*)  
  • Ordered on (*)/received on (*)  
  • Name of the Customer(s)  
  • Address of the Customer(s)  
  • Signature of the Customer(s) (only for written notice on paper)  
  • Date  


(*) Delete as applicable.  



(1) Any agreements entered into between us and the Customer shall be governed by the laws of the Federal Republic of Germany under exclusion of the UN Convention on the International Sale of Goods (CISG), without prejudice to any mandatory conflict of law provisions.  However, if you are Consumer, this does not affect applicability of the mandatory consumer protection provisions in force in the country of your habitual residence.

(2) If the Customer is a Commercial Customer, the courts in Berlin shall have exclusive jurisdiction in respect of all disputes arising out of or in connection with the relevant agreement. In all other cases, we or the Customer may file suit before any court of competent jurisdiction under applicable law.  



(1) The European Commission provides a platform for online dispute resolution with online agreements which can be found at: http://ec.europa.eu/consumers/odr/.  

(2) We are neither obliged to participate in an alternative dispute resolution in the sense of the German Customer Dispute Resolution Act nor do we offer such resolution.